Missed call text back
The call you missed is already calling someone else.
A missed call from a new customer is not a message waiting for you. It is a person moving down the list. Missed call text back sends an automatic text the moment a call goes unanswered, so the conversation continues in a channel you can actually catch up with.
How it works.
- The call comes in and nobody picks upBecause you are on a roof, in a chair, driving, or it is nine at night.
- A text goes out within secondsIn your business name, apologising for the miss and asking what they need. Not a robotic auto-reply, a message that reads like a person.
- They reply by textWhich most people prefer anyway, and which does not require them to be free at the same moment you are.
- The conversation lands in one inboxAlongside every other channel, so nothing sits unread in someone's personal phone.
- It becomes a contact in your CRMWith the number, the source and the transcript, so the follow-up can continue even if the first exchange stalls.
Why it is usually the highest-return automation a local business can turn on.
Most automation asks you to change how you work. This one runs entirely in the gap where you were already losing money, and it needs nothing from you until someone replies.
It is also the cheapest possible fix for the most expensive problem in local marketing. If you are paying for search or ads to make the phone ring, every unanswered ring is money you already spent. Recovering even a fraction of those beats most of what you could do with the same budget elsewhere.
The honest caveat. A text back is a catch, not a cure. If you are missing most of your calls, the real answer is more coverage, and that is what an AI phone agent is for. Text back is the safety net under both.
What we set up.
The trigger and the message
Written in your voice, with your business name, and with hours-aware wording so a nine at night miss does not promise an immediate answer.
Compliance
Opt-out handling, the required help and stop keywords, and a message that identifies who is texting. Automated texting is regulated and getting this wrong carries real penalties.
Routing
Who gets alerted, on which device, and what happens if nobody replies to the reply. A conversation that starts automatically and then dies is worse than no text at all.
Reporting
How many calls were missed, how many texts went out, how many turned into conversations and how many turned into work. Your numbers, not a vendor case study.
What it costs.
Missed call text back is part of the CRM and CRO discipline rather than a standalone subscription. The lowest level exists specifically for businesses that want the system and not the management.
- CRM only$299 / month
- CRM Starter$699 / month
- CRM Advanced$1,249 / month
Carrier messaging fees are passed through at cost. We do not mark them up.
Questions people actually ask.
What is missed call text back?
An automation that sends a text message from your business number the moment an inbound call goes unanswered, inviting the caller to reply by text. It turns a missed call into a conversation instead of a voicemail nobody leaves.
Do I need a new phone number?
No. In most cases we can text-enable the number you already advertise, so callers see the number they dialled. Where a carrier will not allow it we will tell you before you commit rather than after.
Is automated texting legal?
Replying to someone who just called you is on much firmer ground than cold texting, because they initiated contact. It still has to identify your business, honour opt-outs and respect the rules around consent and timing. We build it compliant by default. We are not lawyers and we will not pretend otherwise.
Will it annoy people?
Not when it reads like a person and arrives once. It goes wrong when businesses send a stiff robotic notice, or keep sending. One good message, then a human.
What happens to the conversation if we are closed?
The wording changes outside your hours so you are not promising an answer you cannot give, and the contact is queued for the morning. Where it matters we pair it with an after-hours agent that can actually book the appointment.
Do we own the phone number and the contacts?
Yes. The number, the conversation history and the contact records are yours, in your account. If we stop working together there is nothing to hand over because it was never in our name.
How many calls are you actually missing?
Most businesses guess low. We will look at your call records and tell you the real number before you buy anything.